Senior PV Client Account Manager, Client Services

Location: United States. Remote working is supported, with hybrid work encouraged for employees living within a reasonable commute of a hirify.global office. Occasional travel to clients or other hirify.global offices may be required.

Company

hirify.global provides consulting and operational services across regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology for biotech, medical device, and pharmaceutical organizations.

What you will do

• Manage designated client relationships, expectations, contracts, and service delivery for pharmacovigilance and medical information programs.
• Develop and maintain client Working Practices, supporting documentation, and communication channels across internal departments.
• Support onboarding and extension of client services, recommend efficient processes, and coordinate work across multiple business units.
• Lead client visits, business review meetings, audits, and retrospective performance reviews to identify trends and improvements.
• Assess additional client requests, negotiate business terms, review cost implications, and ensure invoicing reflects delivered services.
• Investigate complaints and deviations, support process and quality improvements, identify business development opportunities, and mentor new staff.

Requirements

• Life Sciences degree or equivalent.
• At least two years of contract or client management experience in a healthcare environment.
• Previous mentoring or supervisory experience.
• Strong client communication, interpersonal, planning, prioritization, organizational, and problem-solving skills.
• Ability to manage multiple projects at a global level and collaborate effectively with internal departments.
• Working knowledge of company standard operating procedures, legal requirements, and professional guidelines relevant to pharmaceutical services.

Culture & Benefits

• Remote working is supported, with hybrid collaboration available for employees near company offices.
• Global role with potential line reporting to any hirify.global site worldwide.
• Inclusive workplace focused on diversity, equity, inclusion, collaboration, and professional development.
• Recruitment applications are personally reviewed, without AI screening tools.