Practice Coordinator Team Lead (Virtual Healthcare)

Location: Remote; Monday–Friday set schedule required.

Base salary: $72,000 per year, with possible variation based on level, qualifications, experience, skillset, and internal equity. Total compensation may also include equity and benefits.

Company

hirify.global is a technology-enabled oncology care company that combines human support, data science, automation, and AI to improve cancer-care coordination and outcomes.

What you will do

• Lead and support Practice Coordinators responsible for telehealth operations, provider scheduling, administrative support, and patient coordination.
• Manage daily workflows, operational touchpoints, queue monitoring, workload balancing, and schedule optimization.
• Serve as the primary escalation point for non-clinical questions and operational issues.
• Monitor quality and productivity metrics, provide actionable feedback, and implement coaching or remediation plans.
• Develop and refine resources, standard operating procedures, staffing models, and practice-operations initiatives.
• Provide overflow Practice Coordinator coverage, including telehealth initiation, scheduling, and administrative support.

Requirements

• Currently meeting expectations in a Team Lead role at hirify.global.
• Strong people-development, coaching, communication, listening, and prioritization skills.
• Experience supporting high-volume administrative or care-coordination teams.
• Comfort working in scaling businesses, fast-paced environments, ambiguity, and changing priorities.
• Availability to work a set Monday–Friday schedule.
• Ability to learn and use video-chat tools, Google Suite, Slack, electronic health records, and other technologies.

Nice to have

• Experience in virtual healthcare, customer service, or technology.
• Experience working in a startup or scaling business.

Culture & Benefits

• People-first mission focused on supporting people with cancer and their caregivers.
• Values include acting with members in mind, moving with purpose, and seeking diverse perspectives.
• Equity and benefits may be included as part of the total compensation package.
• Commitment to inclusion, equal opportunity, and challenging inequality in healthcare.