Support Coach (AI)

Location: Hybrid, with on-site work Tuesday–Thursday in Long Island City and work-from-anywhere on Monday and Friday; US-based role.

Salary: $75,000–$80,000 annual base salary.

Company

hirify.global is a social impact organization that provides immersive training and economic mobility programs for adults from low-income backgrounds, while developing AI-native talent, operational tools, and scalable software.

What you will do

• Own Builder persistence from onboarding through job placement and maintain close awareness of each Builder’s situation.
• Identify practical and personal barriers, including financial hardship, transportation, childcare, health issues, self-doubt, and imposter syndrome.
• Connect Builders with public benefits, emergency assistance, childcare, transportation support, and other relevant resources.
• Build and expand external partnerships and resource networks for Builders.
• Use AI tools to create lightweight self-service tools that help Builders navigate available resources.
• Coordinate support plans with Instructors and Career Coaches, and report barrier patterns to leadership.

Requirements

• 3–5+ years of experience in social work, case management, community health, benefits navigation, or a similar support role.
• Strong knowledge of, or the ability to quickly learn, public benefits, financial assistance, and community resources for New Yorkers facing economic hardship.
• Ability to manage a caseload of Builders at different stages without losing track of individual needs.
• Resourceful problem-solving skills and persistence when navigating support systems.
• Empathetic communication style that helps Builders speak honestly about their circumstances.
• Curiosity about AI and interest in building tools that make resource navigation easier.

Culture & Benefits

• Work at the intersection of technology, social impact, equity, and economic opportunity.
• Full benefits package with competitive base compensation and a 401(k) match.
• Unlimited PTO, an all-hirify.global summer break during the last week of August, and a week-long holiday during the last week of December.
• Hybrid schedule with on-site work Tuesday–Thursday and work-from-anywhere days on Monday and Friday.
• Weekly catered lunches, snacks, and dedicated time to build AI skills.