Senior CSOC Support Engineer (Cybersecurity)

Location: Colorado Springs, Colorado, United States; on-site field support responsibilities

Salary: $94,150–$145,000 annually

Company

hirify.global delivers IT services and solutions that support government agencies and improve public-sector operations.

What you will do

• Provide technical and management leadership for major IT field support services supporting classified CSOC systems.
• Direct international field support activities, including staffing, methods, and delivery against technical requirements.
• Oversee technical support for federal, contractor, and detail employees using TSA systems.
• Direct deskside, mobility, deployment, operations and maintenance, asset inventory, video conferencing, A/V, and local cabling support.
• Ensure support engineers complete mandatory and role-related training.
• Evaluate service performance, manage tickets, improve documentation, and recommend service delivery changes.

Requirements

• High school diploma and 9+ years of IT customer support engineering experience, or equivalent experience.
• At least 6 years of IT support experience.
• Ability to maintain a Public Trust clearance and access classified systems.
• Expert-level IT field support, leadership, troubleshooting, and systems administration skills across multiple operating systems.
• Advanced mobile device support, deskside support, deployment, service request, and network/computer systems administration experience.
• Strong communication, documentation, strategic thinking, and continuous improvement skills.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT services.
• Flexible work environment.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, certification assistance, referral bonuses, internal mobility, and pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera use and valid photo ID are required.
• Enhanced biometric identity verification and background screening are conducted.
• Screening includes criminal history, education, and employment verification.