Customer Success Manager I (GRC SaaS)

Location: Netherlands; hybrid work with 50% office-based work required

Company

Software company providing AI-enabled governance, risk, and compliance SaaS solutions through a consolidated GRC platform.

What you will do

• Manage a portfolio of client accounts and serve as the primary day-to-day contact.
• Run strategic review meetings covering product usage, customer goals, strategy, and satisfaction.
• Monitor adoption and usage data to identify risks, growth opportunities, and engagement actions.
• Drive customer success, retention, renewals, and value realization by demonstrating platform ROI.
• Identify and qualify upsell and expansion opportunities in partnership with Sales.
• Coordinate with implementation, support, product, and sales teams to resolve escalations and improve the customer experience.

Requirements

• 1–3 years of experience in a client-facing role managing accounts.
• Experience with sales CRM applications such as Salesforce.
• Experience with Microsoft Office, particularly Excel.
• Fluent English, written and verbal, is required.
• Strong communication, presentation, stakeholder management, resilience, and problem-solving skills.
• Must be based in the Netherlands and eligible to work there; visa sponsorship is not provided.

Nice to have

• Experience in SaaS or governance, risk, and compliance.
• Understanding of GRC regulations, industry standards, software solutions, and platforms.
• Curiosity about technology and AI.

Culture & Benefits

• Flexible hybrid work environment with at least 50% onsite collaboration for this role.
• Comprehensive health benefits, generous time off, wellness programs, and global days of service.
• Meeting-free days and support for work-life balance.
• Collaborative, creative, and learning-oriented culture focused on innovation and positive change.
• Diversity and inclusion support through employee resource groups, education, and dedicated resources.