Senior Customer Success Manager (AI)

Location: Hybrid in Boston, MA or San Francisco, CA, United States; willingness to travel as needed.

Salary: $130,000–$155,000 base annually, plus equity and commission.

Company

hirify.global provides an AI financial control plane that connects enterprise AI and cloud spending to measurable business outcomes in real time.

What you will do

• Own the customer journey from onboarding through renewal and expansion across a book of 30–50 accounts.
• Build strategic relationships with customer stakeholders, including C-suite leaders, and drive adoption, retention, and measurable ROI.
• Partner with Technical Account Managers on success plans, executive business reviews, SMART goals, and customer value reviews.
• Identify risk, manage renewals, forecast customer health and revenue in Salesforce, and lead expansion and upsell motions.
• Conduct full-cycle commercial negotiations with RevOps, Finance, and Deal Desk.
• Use AI to automate repeatable workflows, contribute automations to the team, and support escalations and internal customer advocacy.

Requirements

• 5+ years in customer-facing Customer Success, Account Management, or Consulting roles, preferably in B2B SaaS.
• Proven success managing renewals, driving adoption, leading expansions, and working against quotas or revenue KPIs.
• Demonstrated personal use of AI, including building automations, skills, or agents for daily workflows.
• Experience with usage-based pricing, Salesforce, enterprise relationship development, and customer-facing success assets.
• Strong written and verbal communication skills, adaptability, prioritization, and the ability to explain complex ideas to technical and business audiences.
• Comfort working across time zones with customers and a distributed team in North America, Europe, and Latin America.

Nice to have

• Knowledge of cloud technologies, BI and analytics, big data, data management, or FinOps.
• Experience with AI and LLM spend or helping customers justify AI investments.
• Experience selling or supporting through AWS Marketplace.

Culture & Benefits

• Customer-first, collaborative environment focused on ownership and measurable outcomes.
• Radical candor, direct feedback, and coaching across the team.
• Emphasis on AI-native workflows, continuous improvement, and building scalable systems.
• Values include curiosity, simplicity, empowerment, accountability, and shared credit.