Customer Service Representative (Hindi and English, Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office

Annual gross base salary: €18,000–€23,000.

Company

hirify.global is a curated online marketplace where more than 100,000 special objects are auctioned each week.

What you will do

• Handle buyer and seller queries through chat, email, phone, and social media.
• Resolve complex customer issues, disputes, and complaints accurately and on time.
• Mediate between buyers and sellers to find suitable solutions.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional speaking and writing skills in Hindi and English.
• Strong communication, analytical, critical-thinking, patient, and empathetic customer support skills.
• Ability to switch quickly between phone and email communications and other customer channels.
• Availability for 40 hours per week, including at least two weekends per month and some public holidays.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.

Nice to have

• Experience with live channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-related role.

Culture & Benefits

• Interim fixed-term contract for seven months starting in November 2026, with possible extension.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse environment with colleagues representing more than 60 nationalities.
• Additional leave and company vouchers for joining, birthdays, and personal milestones.

Hiring process

• Apply with an English CV and cover letter.