Business Travel Consultant (Hebrew) - Portugal

Location: Remote in Portugal; candidates must reside in Portugal or be willing to relocate there. Flexible rotating shifts are scheduled Monday to Friday between 7 AM and 11 PM.

Company

hirify.global is an AI-powered business travel and expense platform that helps frequent travelers book trips, manage expenses, and access ongoing support.

What you will do

• Provide travel support through chat, phone calls, and email.
• Handle flight, hotel, car, and rail bookings accurately.
• Assess customer needs, urgency, and preferences while meeting SLA expectations.
• Guide customers through self-service options in the hirify.global platform and app.
• Maintain current knowledge of suppliers, destinations, systems, and travel industry practices.
• Share customer and process feedback with product, design, engineering, and operational stakeholders.

Requirements

• 5+ years of experience as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo.
• Fluency in English and Hebrew is mandatory.
• Experience in contact center or other customer-facing roles.
• Comfort using Gmail, Zendesk, Slack, and Salesforce.
• Ability to multitask, troubleshoot independently, resolve urgent matters quickly, and communicate empathetically and professionally.

Culture & Benefits

• High-performance environment with autonomy and opportunities for professional growth.
• Country-specific healthcare, insurance, wellness, and retirement benefits.
• Flexible time off, local holidays, and paid parental leave.
• Connectivity and commuting support, mental health resources, and travel-related perks.
• AI-assisted resume evaluation may be used, with final decisions made by human recruiters and hiring managers.