Customer Service Advisor (English Speaker)

Location: Porto, Portugal; Workplace: Hybrid. Availability for late shifts is required.

Company

hirify.global operates a global luxury fashion marketplace connecting customers with brands and boutiques worldwide.

What you will do

• Act as the first point of contact for customers through email, phone, and chat.
• Resolve customer queries and requests according to service standards, processes, and guidelines.
• Provide product and service information and guide customers across digital platforms.
• Manage demanding interactions professionally, focusing on solutions and customer retention.
• Coordinate with internal teams, contribute to localization initiatives, and support team development.

Requirements

• At least one year of customer service experience, preferably in fashion or e-commerce.
• Excellent written and spoken English proficiency.
• Good IT skills, including customer-service systems and Windows packages.
• Strong communication, critical thinking, organizational, multitasking, and problem-solving skills.
• Availability to work late shifts.
• Ability to work independently while contributing effectively as part of a team.

Nice to have

• Knowledge or passion for sports and sportswear.

Culture & Benefits

• Training opportunities.
• Flexible benefits program.
• Equal-opportunity workplace committed to fair treatment throughout the recruitment process.

Hiring process

• Recruitment activities may include AI-supported application, resume, and response analysis, with final decisions made by people.
• hirify.global does not request payments or conduct recruitment through unofficial messaging channels.