Customer Service Advisor (English Speaker)

Location: Lisbon, Portugal; hybrid workplace

Company

Global luxury fashion marketplace connecting customers with products from leading brands and boutiques.

What you will do

• Serve as the first point of contact for customers across email, phone, and chat.
• Provide guidance on products, services, and related customer inquiries.
• Own case resolution and identify solutions according to company processes and guidelines.
• Handle demanding customers professionally, focusing on resolution and retention.
• Collaborate with internal teams and contribute to localization initiatives.
• Support team development and a positive working environment.

Requirements

• At least one year of customer service experience, preferably in fashion or e-commerce.
• Excellent written and spoken English.
• Good IT skills, including customer service tools and Windows packages.
• Strong communication, critical thinking, organization, attention to detail, and multitasking skills.
• Ability to work late shifts.
• Self-driven approach and ability to work effectively as part of a team.

Nice to have

• Knowledge of sports and sportswear.

Culture & Benefits

• Training opportunities.
• Flexible benefits program.
• Work in a fast-paced fashion environment.