Customer Service Representative (Turkish and English, Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the Lisbon office

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

hirify.global is a curated marketplace for buying and selling special objects, with more than 100,000 unique items auctioned each week.

What you will do

• Handle customer queries from buyers and sellers through chat, email, phone, and social media.
• Resolve complex customer issues, disputes, and complaints accurately and promptly.
• Mediate between sellers and buyers to find solutions that work for both parties.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written Turkish and English.
• Strong communication, analytical, critical-thinking, patience, and empathy skills.
• Ability to switch quickly between phone, email, and other customer channels.
• Availability to work 40 hours per week, including at least two weekends per month and some public holidays.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.

Nice to have

• Experience with live customer service channels.
• Experience in hospitality, tourism, retail, call-centre, or another customer-related environment.

Culture & Benefits

• Interim fixed-term contract for 7 or 8 months, between September/October and April, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and covered commuting between home and the office.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse workplace with colleagues representing more than 60 nationalities.
• Additional leave, Catavouchers, and an extra annual day off to pursue personal interests.

Hiring process

• Apply with an English CV and cover letter.