Student IT Supporter

Location: Onsite at the Copenhagen office and warehouse, Amager Landevej 147A, 2770 Kastrup, Denmark. Working hours are Monday to Friday between 08:00 and 16:30, with 15–20 hours per week adjusted around the study schedule.

Company

hirify.global, through Satair, provides IT support to employees across a global organization.

What you will do

• Resolve IT incidents of varying complexity as the first point of contact.
• Fulfill service requests, including onboarding and offboarding, account setup, access provisioning, and equipment preparation.
• Perform identity and access management activities with accuracy and care.
• Request IT equipment purchases and maintain IT asset management processes.
• Create and share written knowledge articles and propose improvements to IT support.
• Work closely with service desks across the Airbus organization.

Requirements

• Currently studying IT or a related field, preferably at the beginning of the studies.
• Fluent written and spoken English required, as English is the company language.
• General IT knowledge and the ability to explain technical information clearly to users with different levels of technical understanding.
• Attention to detail, ability to follow procedures, maintain oversight during busy periods, and prioritize urgent issues.
• Approachable communication style, initiative, patience, and a drive to complete tasks.
• Experience writing documentation is beneficial.

Nice to have

• Basic knowledge of networking, including IP, DNS, and DHCP.
• Experience with PC hardware, headsets, and monitors.
• Knowledge of Windows OS and Google Workspace, including Gmail, Google Drive, or Google Sheets.
• Previous experience solving IT issues for friends, family, or others.

Culture & Benefits

• Part-time student position with 15–20 working hours per week.
• Training and structured onboarding for the support tools and role responsibilities.
• Potential opportunity to obtain an ITIL certification.
• Work with a global IT support team operating across Copenhagen, Singapore, Beijing, and the United States.
• Exposure to IT operations in a large international aerospace company.