IT Support & Operations Specialist

Location: London, England; 20 hours per week in the office, Monday to Friday from 9am to 1pm

Company

hirify.global is a global edtech company developing learning products used by millions of students and educators worldwide; this role supports the MyTutor platform and its London office.

What you will do

• Provide technical assistance for hardware, software, network, account, and malware-related issues.
• Research and resolve help desk tickets and administer Google Workspace, Slack, VPNs, and MyTutor’s backend system.
• Create and maintain documentation for operational processes, training, and internal resources.
• Support office operations by welcoming guests, handling deliveries, coordinating facilities, and managing health and safety activities.
• Lead new-hire onboarding, including office tours, desk setup, and day-one support.
• Coordinate UK business needs across offices and route key documentation to US headquarters.

Requirements

• Bachelor’s degree.
• Hands-on experience in IT technical support or a technical customer-facing role.
• Ability to diagnose and resolve technical issues across hardware, software, networks, and everyday workplace tools.
• Strong organisational, prioritisation, written, and verbal communication skills.
• Ability to work independently in an in-office environment with a customer-focused approach.
• Enhanced DBS Disclosure check with children’s barred list check required.

Culture & Benefits

• Part-time schedule of 20 hours per week in the London office.
• Work in a collaborative environment that values kindness, respect, diversity, and open exchange of ideas.
• Contribute to technology products focused on improving education for learners and educators.
• Support a welcoming and organised office environment.