Telemarketing Executive (Health Insurance)

Location: HKGN, 348 Kwun Tong Road, Hong Kong

Company

Global health service company providing health care, insurance, and connected solutions to customers and patients worldwide.

What you will do

• Handle inbound web-based customer enquiries about eligibility, plan benefits, coverage, and policy terms.
• Generate sales through outbound calls to website-generated leads and achieve management-defined targets.
• Resolve customer issues, pursue first-call resolution, and maintain an accurate and efficient sales process.
• Communicate with members and collaborate with client management, medical staff, and internal colleagues.
• Maintain accurate records, support less experienced colleagues, and contribute to team objectives.
• Identify process improvements and make recommendations to the Team Leader.

Requirements

• Experience in telemarketing or insurance sales, including inbound and outbound activity; advised sales experience is preferred.
• 1–2 years of experience in the health industry, insurance, or outbound sales.
• Strong customer focus, interpersonal and communication skills, with the ability to identify and solve problems.
• Ability to exercise judgement, organise priorities, manage workflow, and work effectively in a team.
• Basic system navigation, Microsoft application, keyboard, and regulatory awareness skills.
• Ability to meet the required work shifts and demonstrate sales experience in a highly regulated environment.

Culture & Benefits

• Full-time position reporting to the Telesales Manager.
• Work supporting international markets and health care customers.
• Sales incentive compensation eligibility.
• Inclusive environment focused on teamwork, collaboration, professional growth, and improving lives.