Customer Service Representative (Export Operations)

Location: Leiden, Netherlands; full-time temporary position for an initial period of 7 months, with possible extension based on business needs.

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health and biosciences, delivering sustainable innovations for everyday products.

What you will do

• Receive, process, and manage customer orders, inquiries, and complaints while maintaining high customer satisfaction.
• Serve as the primary operational contact for assigned customers and build strong relationships across the customer journey.
• Coordinate with Sales, Supply Chain, Logistics, and other stakeholders to ensure accurate order execution and resolve issues.
• Manage customer onboarding, new product introductions, and the implementation of new systems and ways of working.
• Coordinate export documentation and international shipments in line with customs regulations, trade requirements, and company procedures.
• Support root cause analysis, compliance activities, KPI performance, continuous improvement, and transformation projects.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline.
• At least 3 years of experience in Customer Service, Export Operations, Supply Chain, or Logistics.
• Strong experience with ERP systems, preferably SAP Order-to-Cash.
• Expertise in international export processes, customs documentation, export compliance, and global shipping requirements.
• Fluent English with excellent verbal and written communication skills.
• Strong analytical, problem-solving, decision-making, and stakeholder management skills.

Nice to have

• Experience with Lean, Six Sigma, or Total Productive Maintenance methodologies.
• Knowledge of Microsoft Dynamics, Navision, or similar ERP systems.
• Experience with customer service transformation, process improvement, or digitalization projects.

Culture & Benefits

• Work with international customers and global supply chain processes.
• Collaborative and inclusive environment with strong cross-functional partnerships.
• Professional onboarding and training from the first day.
• Continuous learning and development opportunities.
• Potential contract extension based on business needs and performance.