Junior Customer Service Consultant DACH & International (German Speaker) (SaaS)

Location: Fully remote from Spain. Available locations include Barcelona, Bilbao, Madrid, Malaga, Marbella, Tarragona, and Valencia. Work from abroad within Europe is available for up to 12 weeks per year, with a maximum of 4 consecutive weeks.

Company

hirify.global is a digital health and fitness SaaS company serving trainers, studios, clubs, and corporate wellness clients worldwide.

What you will do

• Support German- and English-speaking customers through email and phone.
• Investigate and resolve system issues in collaboration with the product department.
• Build customer relationships that improve retention and loyalty.
• Provide creative solutions, handle objections, and de-escalate challenging situations.
• Address churn risks, cancellations, and payment-related questions.
• Contribute feedback and participate in projects that improve customer service processes.

Requirements

• Native or near-native German proficiency in written and spoken communication.
• Good written and spoken English skills.
• 0–2 years of experience in a customer-facing role.
• Strong problem-solving, logical thinking, organization, and time-management skills.
• Confidence, adaptability, attention to detail, and a positive attitude.
• Technical aptitude; previous SaaS or software customer success experience is preferred.

Culture & Benefits

• Full-time remote work from Spain for a global team.
• 23 paid vacation days per year based on a full-time contract.
• Home-office setup and hardware provided.
• Access to health, fitness, meditation, and psychological coaching programs.
• Personal and professional development opportunities in an international environment with more than 35 nationalities.
• Flat hierarchy, ownership opportunities, sports events, and company gatherings.

Hiring process

• Applications are reviewed and answered within 10 working days.