RESEA Case Manager

Location: Onsite at 8941 Dyer Street, El Paso, TX 79924, USA

Salary: USD 19–21 per hour

Company

hirify.global provides workforce training, consulting, management, administrative, and workforce development services across North America.

What you will do

• Interview customers to assess service needs, occupational interests, employment opportunities, and training options.
• Provide career advisement, develop individual employment and placement plans, and refer customers to jobs, training, and education programs.
• Manage a comprehensive caseload, maintain service plans, coordinate providers, and deliver ongoing employment and retention support.
• Visit customers' homes, training provider sites, and employment sites as needed.
• Document customer interactions and case notes in automated systems, maintain compliant case files, and prepare reports.
• Address customer barriers and coordinate referrals to workshops, assessments, and internal programs while supporting equitable access.

Requirements

• Customer focus, communication proficiency, teamwork orientation, learning orientation, and technical capacity.
• Basic computer literacy, including Internet and Microsoft Office skills.
• Mandatory keyboarding skills and the ability to work in a team environment.
• Strong interpersonal, oral, written communication, and customer-service skills.
• Valid driver's license and adequate vehicle insurance coverage required.

Nice to have

• Bilingual communication skills.

Culture & Benefits

• Human-centered workforce solutions focused on job seekers, employers, and measurable outcomes.
• Learning opportunities and networking programs.
• Inclusive work environment committed to equal opportunity and respectful treatment.
• Use of workforce technology including AI interview tools, virtual reality career exploration, and predictive analytics.