IT Asset Technician

Location: Onsite in Alexandria, VA, Monday through Friday

Company

hirify.global provides consultative IT support in a collaborative environment, including support for NSF-owned hardware assets and business applications.

What you will do

• Provide Tier II support for Intel-based PCs, Apple workstations, mobile devices, printers, custom business applications, and other IT hardware assets.
• Diagnose and remediate workstation and hardware issues, install, configure, remove, upgrade, repair, image, and reimage applications and workstations.
• Support mobile device provisioning, resets, remote wiping, printer setup and troubleshooting, meeting rooms, video teleconferencing, email, moves, and large data moves.
• Document incidents, requests, activities, and resolutions in ServiceNow and coordinate with other IT teams, manufacturers, and the eBusiness team when escalation is required.
• Audit NSF-owned IT hardware assets, verify records, identify discrepancies, and develop audit plans and schedules.
• Report audit and compliance findings, develop and enforce compliance procedures, conduct ongoing reviews, and train staff on requirements.

Requirements

• Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or High School diploma and 7 years of experience.
• Experience in IT support, compliance management, or regulatory affairs.
• Strong troubleshooting, technical, analytical, documentation, written communication, and oral communication skills.
• Knowledge of relevant regulations and standards.
• Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow.
• Experience with hardware and application support, incident and request analysis and documentation, workstation imaging and reimaging, mobile device management, printer support, root cause analysis, and Active Directory management.
• Ability to assist customers in person, remotely, by phone, or at the customer’s location, and to provide training and guidance on compliance requirements.

Nice to have

• ITIL Service Management.
• Policy analysis, workstation patching and testing, desktop engineering, CRM/ticketing/ACD systems, release management, and knowledge management.

Culture & Benefits

• Full-time onsite schedule, Monday through Friday.
• Work in a challenging, consultative, and collaborative team environment.
• Coordinate with IT teams, manufacturers, management, and relevant stakeholders.