System Administrator / Software Analyst

Location: Hybrid position in St. Louis, Missouri, United States

Salary: $55,000–$74,000 annually

Company

hirify.global delivers IT services and technology solutions that support government agencies and improve public services.

What you will do

• Provide technical administration, user support, and troubleshooting for enterprise systems supporting the U.S. Coast Guard.
• Diagnose hardware, software, network, and application issues, identify root causes, and implement solutions.
• Serve as the primary user contact, documenting calls and issues in a ticketing system.
• Install and configure software and maintain internal procedures, FAQs, and system documentation.
• Explain system functionality to non-technical users, follow up on resolutions, and escalate significant or recurring issues to Tier 3 support.

Requirements

• High school diploma and 3–6 years of experience, or equivalent experience.
• Active Secret Clearance and current DoD 8570 IAT Level I certification.
• Experience with Windows operating systems and Microsoft applications, including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of Microsoft Application Suite, Active Directory, EDMS, and Adobe troubleshooting.
• Ability to diagnose and resolve technical problems, follow established troubleshooting processes, and manage multiple tickets against SLAs.
• Strong verbal and written communication skills, with patience and empathy when supporting users.

Nice to have

• Experience supporting the U.S. Coast Guard, Department of Homeland Security, or similar government software delivery environments.
• Experience with ServiceNow and other ticketing software.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT projects.
• Flexible work environment.
• Employee Assistance Program, corporate discounts, pet insurance, and referral bonus program.
• Learning and development platform with certification preparation content.
• Training, education, certification assistance, and internal mobility opportunities for full-time employees.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented.
• Enhanced biometrics ID verification and background screening, including criminal history, education, and employment verification.