Systems Support Engineer (Microsoft)

Location: Brooklyn, New York, United States; working hours are 9 am–6 pm Eastern Standard Time.

Company

hirify.global is a managed service provider serving small and medium-sized businesses since 2016.

What you will do

• Provide technical support and troubleshooting for Windows 10 and Windows 11 devices, printers, scanners, business software, Microsoft 365, and VoIP systems.
• Manage on-premises and Azure Active Directory accounts, file servers, permissions, on-premises applications, and services.
• Troubleshoot network infrastructure, including firewalls, switches, wireless access points, DNS, DHCP, and remote access solutions.
• Coordinate with clients and vendors to resolve incidents and maintain positive customer outcomes.
• Review scheduled tickets, respond to assigned customer requests, and complete remediation and QA follow-up work.
• Maintain, update, and create SOPs and technical support documentation.

Requirements

• Strong customer support skills and a proactive, execution-focused approach.
• Experience troubleshooting, configuring, and managing Microsoft technologies, especially Windows Server, Group Policy, and Active Directory.
• Experience with DNS, DHCP, Windows file shares, and permission ACLs in Microsoft Active Directory networks.
• Demonstrated networking knowledge, including troubleshooting firewalls, switches, Wi-Fi, and other network devices.
• Hands-on experience with Hyper-V or similar virtualization technologies, Microsoft 365, Remote Desktop, and RemoteApps.
• Strong technical documentation experience and ability to follow and improve SOPs.

Culture & Benefits

• Collaborative culture where employees are encouraged to contribute ideas.
• Weekly team-led training and knowledge-sharing meetings.
• Access to modern tools and useful internal documentation.
• Structured ticket scheduling and documented support processes.