Senior IT Support Specialist (Fintech)

Location: Kuala Lumpur, Malaysia; remote work arrangement

Competitive salary and benefits; no exact amount specified

Company

hirify.global operates an AI-powered personal finance aggregation and comparison platform across Singapore, Hong Kong, Taiwan, and the Philippines.

What you will do

• Provide end-user support for laptops, desktops, mobile devices, peripherals, operating systems, applications, connectivity, and user access.
• Support onboarding and offboarding, including account provisioning, equipment issuance, access revocation, and documentation.
• Manage IT assets across procurement, deployment, retrieval, transfer, inventory, reconciliation, and disposal.
• Handle IT support incidents and service requests according to ITSM processes, priorities, escalation paths, and SLAs.
• Coordinate with vendors, HR, Finance, regional stakeholders, and technical teams on support, asset, and access matters.
• Monitor security alerts, support access reviews and audit evidence collection, and escalate potential incidents.

Requirements

• 3–5 years of experience in IT support, service desk, or IT operations.
• Experience with IAM or IdP platforms such as JumpCloud, Okta, or Microsoft Entra ID.
• Experience with ITSM and ticketing tools such as Jira Service Management, ServiceNow, or Freshservice.
• Practical troubleshooting experience with endpoint hardware, Windows, macOS, productivity applications, networking, and user access.
• Knowledge of ITSM processes, asset lifecycle management, documentation, SLA management, and escalation management.
• Strong written and verbal English communication skills are required. A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.

Nice to have

• Experience with automation and AI-enabled IT support tools.
• Familiarity with Atlassian Confluence and JIRA.
• Understanding of hardware disposal and compliance practices.

Culture & Benefits

• Five-day work week with a remote work arrangement.
• Annual leave, birthday leave, tenure leave, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Insurance coverage and a mental wellness program.
• Work in a fast-paced, multi-market fintech environment with regional stakeholders.