IT Support Specialist (Cybersecurity)

Location: Hybrid position based within a commutable distance of the Cork, Ireland office; candidates must permanently reside in Ireland.

Company

hirify.global develops cybersecurity software, including an AI-enabled, cloud-native privileged access management platform used by organisations and individuals worldwide.

What you will do

• Provide Level 1 and Level 2 technical support to employees across Windows and macOS environments.
• Troubleshoot laptops, peripherals, operating systems, business applications, account access, connectivity, VPN, Wi-Fi, and basic network issues.
• Provision, configure, deploy, and manage laptops, peripherals, software assets, and inventory.
• Support employee onboarding and offboarding, including account administration, access changes, and equipment management.
• Support Cork office conference rooms, audiovisual equipment, endpoint management, software deployment, patching, and device security controls.
• Document incidents and resolutions, maintain IT knowledge articles and procedures, and escalate complex infrastructure or security issues with clear technical documentation.

Requirements

• At least 2 years of experience in IT support, service desk, desktop support, or a related technical role.
• Hands-on experience supporting Windows and macOS users, laptops, peripherals, hardware, software, and account access in a business environment.
• Familiarity with Google Workspace, Microsoft technologies, identity and access management, user accounts, groups, and permissions.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, ticketing systems, and technical documentation.
• Strong troubleshooting, prioritisation, communication, and customer service skills.
• Permanent residence in Ireland and the ability to commute to the Cork office as required.

Nice to have

• Experience in SaaS or cybersecurity organisations.
• Familiarity with mobile device management, endpoint management, Active Directory, Microsoft Entra ID, or other identity platforms.
• Experience supporting office networking, conference rooms, audiovisual technologies, and onboarding or offboarding processes.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications.

Culture & Benefits

• Inclusive and equal-opportunity workplace committed to diversity.
• Onsite lunches.
• Private healthcare with no waiting period.
• Pension contribution with no waiting period.
• Sick pay and a Bike-to-Work Scheme for local employees.