IT Support Engineer / Junior Technologist (AI)

Location: Hybrid, based in the Kuala Lumpur office, Malaysia. The role supports staff across Kuala Lumpur, Sydney, Melbourne, and Tokyo and includes occasional out-of-hours coverage.

Company

hirify.global operates an APAC business supported by regional and global IT teams.

What you will do

• Provide first-line IT support for APAC staff across hardware, software, accounts, connectivity, Wi-Fi, laptops, meeting rooms, and AV systems.
• Manage onboarding and offboarding, user access, equipment returns, asset registers, Microsoft 365, Entra ID, Google Workspace, and device management.
• Maintain office networks, endpoint security, patching, encryption, antivirus, and documentation aligned with global IT policies.
• Support regional technology projects, including internal tools, AI-enabled workflows, technical pitch work, and emerging technology testing.
• Help maintain on-premise AI hardware, Ubuntu and AWS environments through imaging, monitoring, access control, patching, and network configuration.
• Automate provisioning, monitoring, and support tasks with Bash and Python while collaborating with the global IT team in London.

Requirements

• 2–4 years of experience in IT support or an IT engineer role, preferably supporting multiple offices.
• Strong troubleshooting skills across macOS and Windows, with experience handling hardware, software, accounts, and connectivity issues.
• Confident administration of Microsoft 365 and Entra ID, plus working knowledge of Google Workspace.
• Knowledge of networking fundamentals, including Wi-Fi, switching, firewalls, VPNs, Linux administration, and ticketing systems.
• Some Bash or Python scripting experience, familiarity with AV and meeting-room technology, and the ability to work independently.
• Clear written and spoken English is required for asynchronous communication and cross-region collaboration.

Nice to have

• Experience with Intune, Jamf, Freshservice, Docker, AWS, Tailscale, SSH identity management, Ansible, or Canonical Landscape.
• Exposure to GPU hosts, CUDA, NVIDIA DGX OS, model serving, or other AI infrastructure.
• Additional coding experience in Python, JavaScript, or a similar language.
• Experience with ISO 27001, SOC 2, or distributed multi-country workforces.

Culture & Benefits

• Work alongside a Technical Director, AI Specialist, and Full Stack Developer while expanding into infrastructure, cloud, development, and AI tooling.
• Work independently with a remote manager and proactively identify and escalate risks.
• Occasional urgent out-of-hours support is expected, with flexibility provided in return.
• Infrastructure, development, and AI responsibilities are taught to the right candidate.