Customer Success Manager (Healthcare)

Location: Boston, US

Company

hirify.global is a software adoption platform that provides Application Intelligence and Contextual Assistance to help enterprises, particularly in regulated industries like healthcare, maximize the value of their software investments.

What you will do

• Manage a portfolio of US accounts end-to-end, covering onboarding, adoption, value delivery, retention, and expansion.
• Configure, deploy, and measure software adoption directly within client environments.
• Partner with Sales on new deals and expansions, providing technical expertise for solution design, proof of concepts, and security reviews.
• Define and deliver success metrics, such as time saved and training burden reduction, to demonstrate clear ROI.
• Develop renewal strategies and manage commercial positioning to ensure long-term account growth.

Requirements

• Must be based in Boston, US.
• 5+ years of experience in customer success, solutions consulting, or account management with large organizations.
• Hands-on experience deploying and operating enterprise software solutions.
• Strong analytical skills with the ability to translate usage data into actionable business stories.
• Excellent project management, communication, and presentation skills for senior executive interactions.
• Experience with AI and automation tools for reporting and account planning.

Nice to have

• Fluency in regulated industries, specifically healthcare (EHR landscape, IDN structures), pharma, or financial services.
• Experience delivering solutions through implementation or delivery partners.
• A credible path to building and leading a small post-sales team.

Culture & Benefits

• High-performance culture with a diverse, international team.
• Meaningful equity at a pre-exit scale-up.
• Personalized skills assessment and development plan with weekly 1:1 coaching.
• Flexible benefits covering savings, security, health, well-being, and lifestyle.
• Budget for professional events and training.