Senior Customer Success Manager (HR Tech)

Location: Lehi, Utah, United States; hybrid office/WFH schedule

Salary: $100,000–$105,000 base salary per year, excluding discretionary bonus and equity

Company

hirify.global is a Series B HR technology company building an all-in-one HR, payroll, and hiring platform for the hourly workforce.

What you will do

• Own post-onboarding relationships with a portfolio of SMB customers and help them adopt hirify.global successfully.
• Monitor customer health, product usage, retention, churn, and expansion opportunities.
• Conduct customer training and create webinars, videos, guides, documentation, email templates, and other enablement materials.
• Coordinate Sales, Product, Marketing, Engineering, and Customer Success resources to resolve challenges and drive feature adoption.
• Identify and qualify account-growth opportunities based on customer needs, usage data, and engagement.
• Improve Customer Success processes, playbooks, reporting, documentation, and risk-mitigation workflows.

Requirements

• 1–3 years of experience in Customer Success, Onboarding, Implementations, Account Management, or a related customer-facing role.
• At least 1 year of experience working with SMB customers.
• Experience using customer data, product usage, or account activity to identify priority, risk, and growth opportunities.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
• Highly organized, detail-oriented, customer-focused, and comfortable learning new software and platforms.
• Ability to work in a hybrid office/WFH schedule in Lehi, Utah and occasionally work evenings to collaborate with the APAC team.

Culture & Benefits

• Mission-driven, value-based environment focused on empowering deskless workers and local businesses.
• High-growth Series B startup with opportunities to build processes from scratch and work with the founding team.
• Medical, dental, and vision coverage, with 95% of employee premiums and 85% of dependent premiums covered.
• 401(k) plan, flexible PTO, in-office amenities, and a stocked kitchen.
• Competitive salary, discretionary bonus, and equity package.