CRM & Operations Specialist (GoHighLevel)

Location: Remote from Manila, Metro Manila, Philippines; initially 20 hours per week during AU business hours, progressing to full time.

Salary: Php 65,000 per month, with the final amount determined by the client based on skills and experience.

Company

Professional services business supporting complex business acquisition, ownership, and exit-related processes in a detail-sensitive environment.

What you will do

• Manage the day-to-day GoHighLevel CRM, including pipelines, opportunity stages, tags, custom fields, forms, landing pages, and records.
• Build, test, monitor, and troubleshoot automated workflows for lead management, follow-ups, client onboarding, and internal processes.
• Clean, standardise, validate, deduplicate, and import CRM data while documenting field mappings and data changes.
• Maintain accurate prospect, client, and opportunity pipelines, tasks, reminders, dashboards, and operational views.
• Draft and proofread client communications, reports, presentations, and operational documents using Word, PowerPoint, Canva, SharePoint, and OneDrive.
• Work directly with the Founder or Business Owner to track priorities, create SOPs, identify bottlenecks, and improve operational workflows.

Requirements

• 4–6 years of relevant experience in CRM, automation, operations, administration, or a related field.
• Hands-on experience with GoHighLevel or a comparable CRM and marketing automation platform.
• Strong knowledge of workflows, triggers, conditions, pipelines, tags, custom fields, forms, and landing pages.
• Experience with data cleaning, deduplication, validation, field mapping, and CRM imports.
• Excellent written and verbal English communication skills, with the ability to produce client-ready communications with minimal editing.
• Experience with SharePoint and/or OneDrive, strong attention to detail, independent work habits, and confidence working with a Founder or Business Owner.

Nice to have

• Direct GoHighLevel administration experience.
• Background in business services, finance, accounting, legal, insurance, professional services, or business broking.
• Experience with complex client journeys, SOPs, operational workflows, Canva, PowerPoint, and Word.
• Previous experience reporting directly to a Founder or business owner.

Culture & Benefits

• 100% remote work under an Independent Contractor Agreement.
• Initial 20-hour-per-week schedule with progression to full time.
• Working hours aligned with Australian business hours.
• Role provides direct collaboration with the Founder or Business Owner and ownership of CRM and operational improvements.

Hiring process

• Possible multiple client interviews.
• Assessment may be required.