4 дня назад
Renewals Specialist
100 000$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Renewals Specialist (Customer Success/Sales): Managing the full customer renewal and upsell lifecycle for SMB, mid-market, and enterprise accounts with an accent on pricing strategy, negotiations, proposals, forecasting, and retention. Focus on diagnosing renewal risks, leading Procurement discussions, coordinating with Customer Success, Sales, Finance, and Legal, and maintaining accurate Salesforce pipeline records.
Location: Remote, anywhere in the US. The role requires up to 15 days of travel per year for in-person company meetings and other travel.
Base salary: $100,000 USD per year.
Company
provides integrated learning software, curated content, and expert services that help organizations develop workforce and human-plus-AI capabilities.
What you will do
- Own the renewal and upsell lifecycle from customer outreach and pricing strategy through negotiation, contract close, and post-renewal coordination.
- Partner with Customer Success Managers on SMB, mid-market, and enterprise renewals.
- Develop pricing proposals, generate quotes and Sales Orders, complete RFPs, and close opportunities.
- Review customer usage metrics and communicate the value of products and services.
- Diagnose renewal risks, lead negotiations with Procurement teams, and identify expansion opportunities.
- Maintain accurate renewal pipeline, activity, opportunity, and forecast records in Salesforce.
Requirements
- Proven experience in Procurement, Vendor Management, Account Management, or Sales.
- Strong negotiation skills and experience managing customer renewals or commercial contracts.
- Ability to build systems, drive cross-functional alignment, and deliver measurable impact at scale.
- Ability to collaborate with Customer Success, Sales, Finance, Legal, and customer stakeholders.
- Ability to work remotely from anywhere in the US and travel up to 15 days per year.
Culture & Benefits
- Remote-first work environment with several all-company in-person meetings each year.
- Daily use of AI tools with hands-on training and clear responsible-use guardrails.
- Medical, dental, and vision coverage, flexible PTO, and 401(k) matching.
- Incentive stock options, volunteer time off, and Employee Resource Groups.
- Professional development program with dedicated annual learning time off.
- Equal opportunity workplace focused on inclusion, diversity, and accessibility.
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