1 день назад
Manager, Practice Operations (Healthcare)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Practice Operations (Healthcare): Building and improving operational programs for clinical and non-clinical frontline teams with an accent on onboarding, support desk operations, process automation, and performance management cadences. Focus on translating operational goals into executable projects, resolving service requests within SLA, and creating scalable self-service workflows.
Location:
Company
’s Care Delivery team supports fntline clinical and non-clinical teams delivering healthcare at scale.
What you will do
- Own and continuously impve operational pcesses supporting fntline teams.
- Run onboarding for clinical and non-clinical fntline teams in collaboration with People, Learning & Development, and Licensing & Credentialing.
- Lead special pjects fm kickoff thugh completion by translating goals into clear plans.
- Operate the fntline support desk, resolve service tickets within SLA, and communicate with clinical and non-clinical team members.
- Identify opportunities to strengthen self-service, reduce recurring support needs, and impve operational efficiency.
Requirements
- 5+ years of experience in healthcare operations.
- Stng pject management, coordination, and attention to detail.
- Experience impving, automating, and building operational pcesses.
- Experience using automation and technology to streamline workflows.
- Pactive, resourceful, and solutions-oriented appach to closing operational gaps.
Nice to have
- Experience in high-gwth or tech-enabled care delivery.
- Familiarity with Airtable.
Culture & Benefits
- Full medical, dental, and vision insurance with OneMedical membership.
- Healthcare and Dependent Care FSA.
- 401(k) with company match.
- Flexible PTO and paid parental leave.
- Wellbeing, learning and gwth reimbursements, fertility benefits, pet insurance, and student loan refinancing.
- Virtual resources for mindfulness, counseling, and fitness.
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