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TL;DR
AI Solutions Manager, East (AI/ML observability): Managing enterprise customer lifecycles and shaping AI/ML solutions that help teams observe, evaluate, and improve production systems with an accent on technical discovery, product adoption, and customer success. Focus on designing tailored architectures, leading onboarding and executive reviews, converting pilots into broader deployments, and turning customer solutions into standardized offerings.
Location: Remote, but candidates must be based in the New York City metro area or work in the EST time zone. Offices are available in New York City and the San Francisco Bay Area for employees who want to work in person.
Annual salary and variable compensation: $165,000–$215,000, plus equity.
Company
Arize AI provides an AI and agent engineering observability and evaluation platform that helps organizations build, test, monitor, troubleshoot, and improve AI systems in production.
What you will do
- Own a portfolio of enterprise accounts, including account plans, customer touchpoints, usage monitoring, QBRs, renewals, and expansion.
- Discover customer AI/ML goals, demonstrate product capabilities, and propose solutions connected to business outcomes.
- Shape how the platform fits customer architectures and collaborate with Forward Deployed AI Engineers on complex implementations.
- Lead onboarding workshops, training sessions, QBRs, and executive engagement to drive adoption.
- Work with Account Management and Sales to convert successful pilots into organization-wide deployments.
- Advocate for customer needs and turn successful one-off solutions into standardized product offerings.
Requirements
- 3+ years of experience in customer success, solutions consulting, technical account management, or technical consulting at a technology company.
- Working knowledge of AI/ML workflows or the agent development lifecycle.
- Ability to demonstrate technical products and connect them to business outcomes.
- Ability to understand Python or SQL scripts.
- Strong communication, executive presentation, organization, and stakeholder-influencing skills.
- Based in the New York City metro area or able to work in the EST time zone.
Nice to have
- Depth in financial services, healthcare, retail, or technology.
- Bachelor’s degree in a technical or quantitative field.
- Advanced degree.
Culture & Benefits
- Remote-first work environment with a work-from-home monthly stipend for coworking spaces outside New York City and the San Francisco Bay Area.
- Medical, dental, and vision coverage.
- 401(k) plan, unlimited paid time off, and generous parental leave.
- Mental and wellness support.
- Responsible AI discussions with industry experts, researchers, and ethicists, plus culturally conscious company events.
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