AI Solutions Manager (AI)

Location: Remote, but candidates must be based in the San Francisco Bay Area/PST time zone. Offices are available in New York City and the San Francisco Bay Area for employees who prefer to work in person.

Salary: $165,000–$215,000 annual salary and variable compensation, plus equity and benefits.

Company

Arize AI provides an AI and agent engineering observability and evaluation platform that helps teams build, test, monitor, troubleshoot, and optimize AI systems from prototype to production.

What you will do

• Own a portfolio of enterprise accounts, including account plans, customer touchpoints, usage monitoring, QBRs, renewals, and expansion.
• Conduct discovery with AI/ML teams, demonstrate the platform, define success criteria, and propose tailored solutions.
• Collaborate with Forward Deployed AI Engineers and other technical teams on implementation and technical best practices.
• Lead onboarding workshops and training, engage executive champions, and drive adoption across customer organizations.
• Partner with Account Management and Sales to convert successful pilots into organization-wide deployments.
• Advocate for customer needs with Product and Engineering and turn one-off solutions into standardized offerings.

Requirements

• 3+ years of experience in customer success, solutions consulting, technical account management, or technical consulting at a technology company.
• Working knowledge of AI/ML workflows or the agent development lifecycle.
• Ability to demonstrate technical products and connect their capabilities to business outcomes.
• Ability to understand Python or SQL scripts.
• Strong communication, executive presentation, organizational, and senior-stakeholder influence skills.
• Must be based in the San Francisco Bay Area/PST time zone.

Nice to have

• Depth in financial services, healthcare, retail, technology, or another industry or function.
• Bachelor’s degree in a technical or quantitative field; an advanced degree is a plus.

Culture & Benefits

• Remote-first work environment with a monthly work-from-home stipend for coworking spaces outside New York City and the San Francisco Bay Area.
• Medical, dental, and vision coverage.
• 401(k) plan, unlimited paid time off, and generous parental leave.
• Mental and wellness support.
• Opportunities to engage with industry experts, researchers, and ethicists on responsible AI, alongside inclusion-focused events and employee communities.