Senior Customer Success Manager (Testing)

Location: Minneapolis, MN, United States; hybrid workplace

Company

hirify.global provides the BlazeMeter and Perfecto testing brands.

What you will do

• Build and maintain relationships with key decision-makers across assigned customer accounts.
• Define customer value, increase product adoption, secure retention, and support renewals and expansions.
• Facilitate executive engagements, including value assessments, product strategy discussions, and executive business reviews.
• Monitor customer KPIs, forecast account health and risk, and report progress internally and externally.
• Identify escalations and coordinate internal and external actions toward resolution.
• Build strategic account plans and create responsible no-code or low-code AI-assisted automations to reduce repetitive work.

Requirements

• Experience negotiating and closing customer renewal and expansion contracts.
• Successful background in customer success, consulting, pre-sales, account management, technical account management, or an equivalent role.
• Experience leading technical conversations and persuading stakeholders based on solution value and requirements.
• Experience in a development, testing, or data management environment.
• Ability to collaborate with sales, field services, and delivery teams.
• Knowledge of customer success tools such as Gainsight and strong PowerPoint presentation skills.

Nice to have

• Experience building no-code automations and documenting workflow guardrails.
• Experience documenting AI-assisted workflows, review steps, assumptions, and human-in-the-loop controls.
• Awareness of ethical judgment, bias, compliance, security, privacy, and responsible AI practices.

Culture & Benefits

• Hybrid work environment.
• Opportunity to support multiple software testing brands and collaborate across sales, field services, and delivery functions.
• Travel may be required at times.
• AI fluency is expected at a level appropriate to the role, including responsible use of approved AI tools.