Customer Success Manager, Enterprise (AI)

Location: New York, NY, United States

Annual base pay: $80,100–$157,000 USD

Company

hirify.global provides an enterprise agentic marketing platform that helps brands manage, measure, and optimize visibility across AI and traditional search.

What you will do

• Manage an enterprise customer portfolio, driving retention, expansion, adoption, and measurable outcomes.
• Lead consultative conversations with customer stakeholders, including executives, and align platform capabilities with business goals.
• Guide customers through AI search, search fragmentation, SEO, local search, and broader digital marketing changes.
• Analyze customer performance, market, and competitive data to identify risks, opportunities, and actionable recommendations.
• Use AI tools to analyze data, generate insights, and improve execution.
• Partner with Sales and Solution Engineering on renewals, upsell and cross-sell opportunities, forecasts, escalations, and recovery strategies.

Requirements

• BA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field.
• 5+ years of experience in a customer-facing role such as customer success, consulting, sales, or account management.
• Experience managing customer relationships or a book of business, with strong retention and forecast predictability.
• Strong data analysis, performance measurement, consultative thinking, executive communication, and stakeholder influence skills.
• Experience with SaaS go-to-market models, renewals, retention strategies, analytics, dashboards, or performance metrics.
• Ability and willingness to use AI tools for workflow improvement, analysis, and solving business problems.

Nice to have

• Background in digital marketing, SEO, local search, digital presence, or related fields.
• Consulting experience in digital marketing or SEO practices.
• Commercial or account growth experience.

Culture & Benefits

• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability coverage.
• 401(k) retirement plan.
• Vacation and sick leave.
• Eligibility for variable pay programs based on performance against goals and targets.
• Results-driven environment supporting employee growth and contribution.