Staff Program Manager (AI)

Location: Atlanta, Georgia; office-first culture with three days per week in the office for most roles

Annual base salary: $112,500–$168,750 USD for candidates based in California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington.

Company

hirify.global provides an AI-ready governance platform that combines regulatory intelligence, automation, and connected governance workflows for responsible data and AI use.

What you will do

• Lead executive relationships and strategic customer engagements within the Design Partner Program.
• Build customer success plans, track value realization, and improve adoption, retention, expansion, and product utilization.
• Synthesize customer feedback, product gaps, escalations, and enhancement requests into actionable product and roadmap recommendations.
• Coordinate milestones, risks, dependencies, escalations, and execution across Product, Engineering, Architecture, Customer Success, Support, and GTM teams.
• Partner with strategic customers to validate emerging capabilities, evaluate pre-release functionality, and improve product-market fit and platform scalability.
• Apply AI-powered workflows to accelerate customer intelligence, program operations, adoption, and operational efficiency.

Requirements

• BA/BS degree in a relevant subject.
• 8+ years of experience in technical program management, customer success, solutions architecture, product operations, product advocacy, design partner programs, or similar strategic customer-facing roles.
• Experience managing executive stakeholders and strategic enterprise customers.
• Strong understanding of SaaS platforms, APIs, integrations, enterprise architecture, cloud technologies, and software development lifecycles.
• Experience leading complex cross-functional initiatives and influencing product strategy through customer insights and business impact analysis.
• Strong analytical, communication, presentation, and problem-solving skills, with experience driving measurable customer outcomes.

Culture & Benefits

• Office-first work environment with meaningful opportunities for in-person collaboration.
• Comprehensive healthcare coverage, flexible PTO, equity RSUs, and annual performance bonus opportunities.
• Retirement account support and 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Employee support focused on physical, mental, and emotional well-being.