Staff Program Manager: Customer Success

Location: San Diego, California or Mountain View, California, United States

Salary: $150,000–$203,000 annual base pay in San Diego; additional cash bonus, equity rewards, and benefits may apply.

Company

A global financial technology platform providing products and services that help individuals and communities prosper.

What you will do

• Design and launch cross-functional programs supporting customer success and business goals.
• Define program scope, milestones, ownership, operating rhythms, and success metrics.
• Coordinate workstreams across product, engineering, marketing, operations, and go-to-market teams.
• Track progress, dependencies, risks, and measurable customer outcomes.
• Present concise status updates and recommendations to stakeholders and senior leaders.
• Identify trade-offs, support decisions, escalate issues, and continuously improve program execution.

Requirements

• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment.
• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination.
• Experience bringing structure and momentum to ambiguous initiatives.
• Data-driven approach to metrics, decisions, progress reporting, and risk communication.
• Ability to operate strategically and tactically while managing multiple workstreams.
• Clear communication skills and the ability to influence without authority and collaborate with senior stakeholders.

Culture & Benefits

• Work on programs supporting a global customer base.
• Collaborate across product, engineering, marketing, operations, and go-to-market functions.
• Competitive compensation with a pay-for-performance approach.
• Potential eligibility for cash bonus, equity rewards, and employee benefits.
• Compensation is reviewed based on job-related knowledge, skills, experience, and work location.