Customer Experience Coordinator (Insurance)

Location: Norfolk, Nebraska, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, supporting independent agents and clients nationwide.

What you will do

• Manage the full insurance contract lifecycle from initial request through termination.
• Document incoming agent contracts and follow established processing workflows.
• Prepare contracts for submission by reviewing records, collecting missing information, and contacting agents.
• Track submitted contracts and notify agents when writing numbers are received.
• Build relationships with agents and agencies while resolving service-related issues.
• Enter payment levels accurately, maintain records, and collaborate with management on process improvements.

Requirements

• High school diploma or GED required.
• 2–4 years of related experience required.
• Strong organizational and time management skills, with the ability to prioritize and plan work efficiently.
• Ability to follow contracting regulations, procedures, and procurement laws.
• Ability to pass a background check, pre-hire drug screening, and monthly OIG/SAM Exclusion List checks.
• Willingness to work flexible hours during peak periods.

Nice to have

• Additional education or relevant certifications.
• Experience with insurance contracts and payment levels.

Culture & Benefits

• Family-like work environment focused on employee support.
• Opportunities for professional growth within a hyper-growth company.
• Competitive compensation package with benefits for employees and their families.
• Support for independent agents serving clients across the United States.