Insurance Unit Manager/Supervisor

Location: Onsite in Poway, California, United States; schedule flexibility may include weekends and night shifts.

Salary: $77,900–$133,250 annually, commensurate with experience.

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Lead, mentor, and inspire a team of claims associates delivering customer service.
• Guide associates in resolving complex customer inquiries and insurance claims.
• Coach team members, develop their skills, and provide insurance-related training.
• Monitor KPIs and team performance to improve efficiency, customer satisfaction, and retention.
• Maintain accountability, compliance with insurance regulations, and service quality.
• Handle escalated customer concerns and collaborate on process improvements.

Requirements

• Bachelor’s or associate degree with at least 2 years of supervisory experience, or at least 4 years of supervisory experience in lieu of a degree; a high school diploma or equivalent is required.
• Experience managing teams in insurance, financial services, call center, retail, or another industry.
• Ability to motivate, develop, and manage high-performing teams in a customer-focused environment.
• Strong results orientation, communication skills, interpersonal skills, and adaptability.
• Ability to analyze data and metrics to improve customer outcomes.
• Ability to work onsite in Poway, California, with schedule flexibility including possible weekends and night shifts.

Culture & Benefits

• Inclusive and collaborative workplace focused on innovation and customer impact.
• Industry-leading training, leadership development programs, and eLearning courses.
• Licensing and continuing education at no cost.
• Corporate bonus programs and competitive pay.
• hirify.global Flex Program and benefits supporting flexibility and well-being.

Hiring process

• Employment authorization sponsorship is not available for new applicants for this position.