Customer Support Representative (Insurance)

Location: Plano, Texas, United States; in-person collaboration is prioritized

Company

hirify.global provides enterprise technology, IT outsourcing, cloud, security, analytics, engineering, and insurance services for global companies and public sector organizations.

What you will do

• Answer incoming calls from wholesalers and advisors about annuity products.
• Explain annuity business across multiple markets, product lines, and distribution channels.
• Provide proactive communication and follow-up calls to internal and external customers and partners.
• Stay current on procedures, corporate initiatives, annuity markets, and products.
• Build working relationships with wholesalers and cross-train across New Business, Existing Business, and Death Claims.
• Assess situations and determine appropriate actions while responding calmly to changing circumstances.

Requirements

• At least 3 years of customer service experience.
• Superior customer service and communication skills.
• Strong knowledge of Brighthouse Financial procedures and processes.
• Problem-solving and organizational skills.
• Ability to work under strict quality and performance guidelines.

Nice to have

• Series 6 designation.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive workplace committed to equal employment opportunity.
• Disability accommodations are available for eligible applicants.