Operations Specialist (Insurance Technology)

Location: Remote within the US, or hybrid at the Dallas, Texas headquarters.

Salary: $24–$30 per hour, plus potential equity.

Company

hirify.global provides a vertical technology platform that helps life insurers modernize, launch products, and operate through AI and automation.

What you will do

• Process policy administration activities, including physical and digital mail, policy changes, loans, disbursements, reports, and performance monitoring.
• Respond to customer inquiries through mail, phone, chat, text, and email within established service levels.
• Facilitate communication among customers, agents, customer care, underwriting, claims, finance, and engineering teams.
• Maintain standard operating procedures, accurate internal records, audit documentation, and regulatory compliance.
• Support policy status, claims-related functions, follow-up activities, and post-issue administration initiatives.
• Recommend process improvements and contribute to cross-functional projects.

Requirements

• Must be located in the US for the remote option, or work hybrid at the Dallas headquarters.
• At least 1 year of experience supporting customers directly or indirectly.
• Strong verbal and written communication, time management, adaptability, and interpersonal skills.
• Ability to identify and respond to potential insurance fraud or suspicious activity.
• Ability to maintain accurate records and deliver projects on time.
• Employment eligibility is verified through E-Verify.

Nice to have

• Previous insurance experience.
• Experience with Salesforce and Dropbox or HelloSign.
• Knowledge of life insurance regulations.
• Knowledge of death claims handling and related protocols.

Culture & Benefits

• Flexible remote and work-from-home options, with access to a state-of-the-art Dallas office.
• Flexible paid time off and parental leave programs supporting work-life balance.
• Medical, dental, and vision insurance with a 100% paid-premium option.
• Lifestyle stipend supporting physical, emotional, and financial wellbeing.
• Employee-led diversity, equity, and inclusion initiatives.