Operations Coordinator, Collections (Fintech)

Location: Remote for residents of Arkansas, Arizona, Florida, Kansas, Georgia, Missouri, North Carolina, South Carolina, Tennessee, Texas, Utah, and Virginia. Shifts run Monday–Friday during one of three Eastern Time schedules: 8:30 AM–5:00 PM, 10:30 AM–7:00 PM, or 12:30 PM–9:00 PM.

Salary: $17.25–$19.20 per hour. Bilingual Spanish-English base pay: $18.11–$20.16 per hour.

Company

hirify.global is a U.S.-based fintech company providing credit cards with clearer terms and customer experiences for consumers working to improve their credit.

What you will do

• Speak with customers who are behind on credit card payments and help establish full-payment or workable payment plans.
• Handle objections and tense conversations with patience, firmness, and respect.
• Follow scripts, tools, account guidelines, and applicable compliance procedures.
• Document every call and outcome accurately in internal systems.
• Meet collections, call quality, and productivity targets while applying coaching quickly.
• Escalate complex accounts, disputes, and technical issues to a manager.

Requirements

• At least one year of experience in a phone-based, customer-facing role such as collections, customer service, or sales.
• Strong verbal and written communication skills and the ability to meet expectations in a metrics-driven environment.
• Ability to work remotely while remaining visibly active in Collaboration Room AI during the shift; camera must be on outside breaks and lunch.
• Fast, reliable internet with at least 80 Mbps download and 8 Mbps upload, plus a private, quiet workspace.
• Ability to work one of the listed Eastern Time schedules.
• High school diploma or GED, contact center technology experience, financial regulatory knowledge, and bilingual Spanish-English fluency are preferred.

Nice to have

• Direct consumer debt resolution experience.
• Familiarity with dialers, case management tools, and call center metrics.
• Professional fluency in Spanish and English.
• Experience with Mac OS, Google Workspace, Tableau, and Slack.
• Knowledge of FDCPA, TCPA, FCRA, BSA, SCRA, MLA, or UDAAP requirements.

Culture & Benefits

• Virtual team environment using Collaboration Room AI, Slack, and Google Meet for communication, coaching, and huddles.
• Paid time off, paid parental leave, and a monthly wellness stipend.
• Health, dental, vision, disability, life insurance, and flexible spending account options.
• 401(k) matching and a remote-first work environment.
• Opportunity for promotion within the first year after achieving defined performance goals, with incentive pay after promotion.
• hirify.global does not sponsor new applicant employment authorization.