Customer Insights Team Lead (AI)

Location: Remote in the United States. Legal authorization to work in the United States without sponsorship now or in the future is required. The role requires working from a home office when applicable, regular attendance, and extensive computer work.

Annual base salary: $130,000–$150,000, depending on experience and qualifications.

Company

hirify.global by Cox Automotive is a fast-growing automotive technology company building an AI-powered Customer Data Platform for the transportation and dealership industry.

What you will do

• Partner with the AVP of Client Strategy to prioritize projects and support customer strategy and go-to-market initiatives.
• Lead complex analyses covering customer strategy, marketing performance, ROI, and business growth.
• Use SQL to extract, manipulate, and analyze large datasets while maintaining data quality.
• Translate findings into insights, narratives, reports, presentations, and actionable recommendations.
• Support customer presentations, QBRs, and strategic initiatives by identifying trends and opportunities.
• Guide Business Data Analysts, establish best practices, prioritize requests, and collaborate with Customer Success, Marketing, Product, and Operations.

Requirements

• Proven experience conducting complex data analysis and connecting findings to customer or business outcomes.
• Strong hands-on SQL skills and experience working with large databases and customer, marketing, business, or operational data.
• Understanding of marketing KPIs, including digital advertising, lead management, email and lifecycle marketing, website conversion, and campaign performance.
• Ability to communicate analytical insights clearly to technical and nontechnical audiences.
• Experience guiding or mentoring analysts, establishing best practices, and managing competing priorities.
• Legal authorization to work in the United States without current or future sponsorship.

Nice to have

• Experience in automotive, dealership data, marketing technology, CRM, marketing automation, or CDP environments.
• Experience with Python or R, reporting automation, customer presentations, QBRs, or AI-enabled workflows.

Culture & Benefits

• Flexible, family-friendly remote work environment focused on work-life balance.
• Medical, dental, vision, disability, life and AD&D, and EAP benefits.
• 15 vacation days, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• 401(k) with company match.
• Fast-paced startup culture with learning, growth, ownership, feedback, and cross-functional collaboration.