Sr. Client Success Manager - Commercial (AI)

Location: Remote; the stated compensation range is the US target salary range for this full-time position.

Salary: $140,000–$150,000 USD per year, plus potential bonus, stock options, and benefits.

Company

hirify.global provides specialty substance use care and AI-enabled mental health support for employers, health plans, and their members.

What you will do

• Own a portfolio of strategic enterprise clients from implementation and point of sale through renewal.
• Build relationships with senior stakeholders and executives while increasing member engagement, program adoption, retention, and client satisfaction.
• Prepare client metrics, business reviews, ROI analyses, and actionable recommendations.
• Identify risks, resolve challenges, and proactively prevent churn.
• Lead renewals and expansion opportunities, including cross-selling additional hirify.global solutions in partnership with Sales.
• Coordinate with Client Implementation, Clinical Operations, Product, Marketing, Engineering, and Executive teams on escalations, feedback, and member engagement strategies.

Requirements

• 7+ years of experience in Client Success or Account Management within digital health, healthcare, wellness, benefits, or SaaS.
• Experience managing strategic enterprise accounts and working with C-level or SVP-level executives.
• Comfort operating in an AI-enabled product environment and explaining how AI features support rather than replace clinical care.
• Demonstrated measurable success with client renewals and expansion efforts.
• Strong communication, presentation, storytelling, relationship-building, listening, problem-solving, and consultative skills.
• Ability to work cross-functionally and adapt in a fast-paced environment.

Culture & Benefits

• Flexible working environment.
• Medical, dental, and vision coverage.
• 401(k) plan, equity package, and incentive compensation.
• Unlimited PTO, paid holidays, and company-wide Me Time Days.
• Paid maternity, paternity, and new parent leave.
• Learning and development stipend, wellness reimbursement, reproductive and family planning care, and substance use support for employees and family members.

Hiring process

• Presentation and storytelling skills are evaluated during the recruiting process.