Senior Manager, Network Success (AI)

Location: Remote, USA; East Coast highly preferred. Travel required approximately 40% of the year.

Base salary range: $130–$160, depending on experience, location, and qualifications.

Company

A specialty care platform connecting members with leading providers for surgery, cancer care, infusions, and other complex care while helping employers manage costs and outcomes.

What you will do

• Lead the strategy and execution of territory and provider account management across key markets.
• Serve as executive sponsor for strategic provider groups, driving engagement, retention, renewals, revenue, and network growth.
• Build scalable account planning, reporting, performance management, and operational processes.
• Identify and implement AI-enabled tools and automation for credentialing, settlement reconciliation, SCA drafting, escalation triage, and other workflows.
• Partner with Member Services, Claims, Clinical, Network Strategy, Analytics, Product, and Engineering to improve provider experiences and operational execution.
• Lead, coach, and develop network and territory managers while building a culture of accountability and provider success.

Requirements

• Bachelor’s degree and 10+ years of relevant experience in provider network management, healthcare operations, or account leadership.
• At least 3 years of team management experience; 5+ years preferred.
• Experience with provider networks, Centers of Excellence models, or value-based care environments.
• Proven success scaling high-performing teams and managing complex stakeholder environments.
• Strong strategic planning, operational, problem-solving, communication, and executive presence skills.
• Experience with AI, automation, workflow tools, project management platforms, and CRM systems such as Salesforce, Jira, Monday.com, or Microsoft Project is preferred.

Nice to have

• Experience implementing AI-enabled workflows that increase team capacity without proportional headcount growth.
• Five or more years of team management experience.

Culture & Benefits

• Remote work with approximately 40% travel required.
• Medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Culture centered on inclusion, integrity, collaboration, humanity, execution, and continuous improvement.

Hiring process

• Apply for the role and connect with the Talent Acquisition team to discuss the interview process.