Training Specialist (eSIM)

Location: Remote; open to candidates in the Philippines and supported locations across Europe

Salary: ₱1,092,400–₱1,638,600, with the specific range depending on the candidate's location.

Company

hirify.global operates a global eSIM store that helps travelers access mobile data in more than 200 countries and regions.

What you will do

• Design and develop onboarding modules, refresher programs, job aids, assessments, and training materials for support teams and vendor partners.
• Translate workflows, SOPs, product updates, and policies into clear, practical learning content.
• Facilitate remote training, practice-based learning, coaching, and feedback for agents and vendor trainers.
• Use simulations, scenarios, observations, knowledge checks, QA findings, CSAT signals, and ticket trends to identify training gaps and evaluate learning outcomes.
• Support Train-the-Trainer sessions and new vendor onboarding, while observing vendor-led training against agreed standards.
• Coordinate program logistics and provide managers and stakeholders with updates on progress, readiness, blockers, and recommendations.

Requirements

• Hands-on experience in training or learning design, preferably in a customer support environment; this is not an entry-level transition into training.
• Strong knowledge of instructional design principles and adult learning theory.
• Excellent facilitation, coaching, observation, presentation, and remote delivery skills.
• Ability to learn operational processes quickly and create training materials that can be applied in production.
• Clear written and verbal communication, reliable follow-through, and comfort working within defined scope and escalating broader decisions.
• Advanced English required.

Nice to have

• Experience in telecommunications or an eSIM-related environment.
• Knowledge of GSMA-related technologies and services.
• Familiarity with Zendesk or similar support tools.
• Experience with Genially, Google AI Studio, or similar learning tools.
• Availability to work in shifts.

Culture & Benefits

• Fully remote work in a distributed organization spanning more than 60 countries.
• Trust, ownership, autonomy, and limited bureaucracy.
• Opportunities to learn, take on new challenges, and contribute to a global travel connectivity product.
• Permanent full-time employment.