Returns & Claims Associate (Manufacturing Marketplace)

Location: Bulgaria; remote work flexibility

Company

Digital manufacturing marketplace connecting buyers with manufacturers and global production capacity.

What you will do

• Register, validate, investigate, and resolve customer and partner claims involving logistics, service quality, billing, products, orders, contracts, and exceptions.
• Coordinate physical and non-physical returns, approvals, status tracking, and system updates with warehouses, suppliers, and internal teams.
• Act as the main contact for claim-related topics and collaborate with Logistics, Finance, Sales, Legal, Production, partners, and vendors.
• Ensure accurate credits, refunds, reimbursements, reconciliations, audits, and ERP records.
• Analyze claim volumes, root causes, resolution times, and outcomes while supporting process standardization, optimization, and automation.
• Communicate claim statuses and outcomes clearly, including for sensitive or escalated cases.

Requirements

• English at B2+ level.
• Italian and/or Spanish language skills.
• 2–3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
• Strong analytical, problem-solving, communication, organizational, and prioritization skills.
• Ability to manage multiple claim types and priorities in parallel with high attention to detail.

Nice to have

• Experience with marketplaces, platforms, or B2B environments.
• Exposure to contracts, SLAs, or policy-driven decision-making.
• Experience with ERP, CRM, or ticketing tools.
• Data literacy and basic reporting skills.

Culture & Benefits

• Remote work flexibility.
• Company-provided laptop and work tools.
• Language learning support.
• Professional growth, training, and skill development opportunities.
• Collaborative team environment, corporate events, and team-building activities.