Operations Work Lead (GOV)

Location: Onsite in Cleveland, Ohio (44135). Work schedule: Tuesday–Thursday, 11:00 AM–7:30 PM; Friday–Saturday, 6:00 AM–2:30 PM. Sunday and Monday off.

Base salary: $41,250–$68,750 per year, plus incentive eligibility.

Company

hirify.global is a financial services company focused on customer solutions, operational controls, compliance, and risk management.

What you will do

• Oversee operational workflows and support the team in executing routine transactions and processes.
• Coordinate escalated issues, exceptions, transaction reconciliation, and risk-related activities.
• Coach team members, provide training, and lead team huddles or continuous improvement sessions.
• Consult with internal and external customers and collaborate with partners to resolve operational issues.
• Review and improve processes, update standard operating procedures, and contribute to projects as a subject matter resource.
• Verify transaction and document accuracy, completeness, service-level compliance, and adherence to policies.

Requirements

• Typically 4+ years of related business or functional experience.
• Associate degree or equivalent experience; comparable combinations of education, certifications, and experience may be considered.
• Experience or capability in managing multiple priorities, meeting deadlines, and maintaining accurate operational work.
• Knowledge of process management, standard operating procedures, problem management, compliance, and risk mitigation.
• Must work onsite in Cleveland, Ohio.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.

Culture & Benefits

• Inclusive workplace focused on respect, support, and employee contribution.
• Medical, prescription, dental, vision, life, and disability coverage options.
• 401(k) matching, pension, stock purchase plans, and dependent-care support.
• Educational assistance, wellness programs, and financial incentives.
• Paid holidays, absence days, parental leave, and 15–25 vacation days depending on career level and tenure.

Hiring process

• Candidates may be subject to additional background checks required by the government client contract.
• The position is subject to applicable FDIA, SAFE Act, and FINRA-related hiring requirements where relevant.