Branch Operations Manager

Location: Boyertown, Pennsylvania, United States. Onsite branch work with branch hours that may include weekends and evenings; occasional support for nearby branch locations may be required.

Salary: $38,250–$64,000 USD annual base pay.

Company

hirify.global is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Manage efficient and secure branch operations while delivering personalized customer service.
• Assist customers with deposits, withdrawals, payments, and other transactions across in-person, phone, and digital channels.
• Oversee cash controls, vault and ATM custodianship, cash counts, audit logs, and operational risk measures.
• Manage the lobby, resolve customer issues, and improve customer engagement through digital self-service options.
• Support the teller line through coaching, feedback, and transaction-quality oversight.
• Help colleagues develop professionally and use data to improve branch performance and operational efficiency.

Requirements

• Must be legally authorized to work full-time in the United States without employer sponsorship.
• High school diploma or GED.
• At least 3 years of successful experience in branch banking or a related operations/support function, or at least 12 months of relevant hirify.global experience with the required endorsements.
• At least 18 months of cash-handling experience and at least 18 months of customer-service experience in a high-volume, fast-paced environment.
• Knowledge of company policies, compliance regulations, risk management, and loss prevention, with proficiency in cash handling and audit logs.
• Strong customer service, communication, problem-solving, relationship-building, digital technology, and data-driven decision-making skills.

Nice to have

• Experience with Microsoft Office products.
• Established work history or equivalent experience, training, military service, or education.

Culture & Benefits

• Competitive rewards package and benefits supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Strong risk culture emphasizing proactive and responsible risk management.
• Equal opportunity workplace that values workforce diversity.