Key Account Manager (Retail Solutions)

Location: Largo, Florida, United States; based primarily in the Largo office with possible travel for face-to-face meetings

Company

hirify.global supplies industrial, medical, and specialty gases, safety products, ammonia products, and process chemicals across the United States.

What you will do

• Serve as the primary contact for assigned strategic national retail accounts.
• Build long-term customer relationships, deliver service excellence, improve retention, and identify growth opportunities.
• Maintain account overviews, management processes, contacts, contracts, and related documentation.
• Lead account rollout and closure processes in collaboration with sales teams, regional leaders, and other internal stakeholders.
• Extract and analyze data to manage orders, update account information, identify trends, and resolve recurring issues.
• Participate in ongoing training and professional development initiatives.

Requirements

• Experience reading, interpreting, and executing contracts and agreements at a strategic level.
• Proven ability to manage multiple complex accounts independently.
• Excellent verbal and written communication skills, including conference calls and presentations.
• Strong relationship-building, organization, time management, multitasking, and attention-to-detail skills.
• Advanced Excel skills, including VLOOKUP and Pivot Tables, plus proficiency in Microsoft Office and Google Workspace.
• High school diploma or equivalent work experience; 5+ years in account management, customer service, account management, or B2B sales preferred.

Nice to have

• Familiarity with SAP.
• Previous experience in account administration or management.

Culture & Benefits

• Inclusive workplace focused on diversity, safety, customer success, sustainability, and innovation.
• Medical, dental, vision, life, AD&D, short-term and long-term disability, and Employee Assistance Program benefits.
• 401(k) plan with company matching, tuition assistance, scholarship support, and discounted college tuition for eligible dependents.
• Paid parental leave, vacation, sick time, holidays, floating holidays, jury duty, and bereavement leave.
• Benefits begin after 30 days of employment.