Customer Success Manager, Public Sector (Atlanta)

Location: Atlanta, Georgia or the surrounding areas; field-facing role with up to 80% travel for district visits, on-site training, and stakeholder meetings.

Company

hirify.global is building an AI-powered Subsurface World Model that combines visual reasoning and large-scale data fusion to make underground utility data accessible to construction companies, government agencies, and utility owners.

What you will do

• Manage a portfolio of public sector customers across the full account lifecycle, from onboarding through renewal.
• Build multi-threaded relationships across central offices, districts, and specialized government units.
• Develop data-driven strategies to improve engagement, adoption, retention, and account growth.
• Lead customer escalations, change management, on-site training, and stakeholder meetings.
• Identify expansion opportunities and collaborate with Sales, Marketing, and Product on customer-focused roadmap initiatives.
• Use AI tools, BI tools, and usage data to monitor customer health and improve account planning and reporting.

Requirements

• 4+ years of experience as a Customer Success Manager.
• Experience working with state and local governments, including complex agency structures and specialized units.
• Proven success driving product adoption and identifying growth or roadmap opportunities within key accounts.
• Fluency with AI tools, data analysis, and BI tools.
• Strong communication skills with the ability to engage executive stakeholders.
• Willingness and ability to travel up to 80% for in-person customer engagement.

Nice to have

• Experience with Departments of Transportation and knowledge of their operating structures.
• Project or change management expertise, including PMP or CM certification.
• Consulting experience before entering the technology industry.

Culture & Benefits

• Work with a cross-functional team shaping the future of utility data.
• Direct reporting to the Director of Customer Success with significant strategic visibility.
• Series C environment backed by Insight Partners, Viola, and F2.
• Collaboration across teams in Tel Aviv, Israel and Austin, Texas.