IT Support Engineer (Microsoft 365/Azure)

Location: Onsite in Carlsbad, California, United States. Must be legally authorized to work in the United States.

Salary: $64,162–$80,202 USD annual base pay, plus bonus pay.

Company

hirify.global is a growth-stage technology and data-driven commercial insurance MGA and wholesaler developing digitally focused insurance distribution solutions.

What you will do

• Provide Level 1 and Level 2 technical support to five offices and remote users through phone, chat, and ticketing systems.
• Triage and resolve issues involving hardware, software, Windows, Microsoft 365, permissions, remote connectivity, and network access.
• Administer Microsoft 365 accounts, shared mailboxes, distribution lists, Teams, OneDrive, Active Directory, and Azure AD.
• Support Azure Virtual Desktop environments, Microsoft Intune, software installations, printers, scanners, patches, and endpoint deployments.
• Maintain helpdesk records and knowledge base documentation while identifying recurring issues and improving support processes.
• Collaborate with IT and business teams, support infrastructure projects and escalations, and mentor Level 1 technicians.

Requirements

• 2–4 years of experience in technical support or Level 2 support.
• Experience with Microsoft 365 and Azure, including Active Directory or Azure AD user provisioning.
• Strong knowledge of Windows, Microsoft Intune, remote support tools, and networking fundamentals including TCP/IP, DHCP, and DNS.
• Excellent troubleshooting, communication, customer service, teamwork, and documentation skills.
• Willingness to work onsite in the Carlsbad office.
• Legal authorization to work in the United States is required.

Nice to have

• CompTIA A+, Network+, Microsoft Modern Desktop Administrator Associate, or similar certification.
• Certification or experience with thin-client platforms.
• Experience with Atera.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match and employee ownership program.
• Paid time off, 11 company-paid holidays, and additional time-off programs.
• Health Savings Account with company contribution, life and disability insurance, and employee assistance resources.
• Professional development opportunities, employee discounts, financial wellness support, and emergency financial assistance.