Manager, Card Analytics (Fintech)

Location: Charlotte, NC or Wilmington, DE, United States

Company

hirify.global provides personal loans, credit cards, and other financial products to help nonprime customers access credit responsibly.

What you will do

• Lead analytics across the credit card delivery lifecycle, from account origination through customer service and debt collection.
• Own contact center volume forecasting and capacity planning for customer service and collections.
• Use call dispositions, Gen AI call analysis, Brightway app behavior, and other data to identify inquiry-reduction opportunities.
• Create reports, dashboards, exception reports, and analytical frameworks to improve operational decisions, efficiency, and risk controls.
• Identify expense optimization opportunities across communication channels, customer management strategies, and supplier billing.
• Manage 2–4 contractors supporting the analytics program.

Requirements

• 5+ years of experience in analytics roles, with exposure to credit cards and/or fintech.
• Deep knowledge of analytical tools and techniques used to drive business outcomes.
• Knowledge of consumer-lending best practices, advanced statistical techniques, and relevant data sources.
• Ability to balance strategic thinking with operational delivery and synthesize insights from multiple sources.
• Strong communication, organization, prioritization, and stakeholder-influence skills.

Nice to have

• Experience with credit card analytics, consumer lending, or contact center capacity planning.
• Experience using Gen AI tools for analytics and report creation.

Culture & Benefits

• Inclusive environment focused on customer-first innovation, collaboration, and flexible work arrangements.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k) and an Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement, paid vacation, paid sick leave, 11 paid holidays, and paid volunteer time.
• Career development opportunities and support for employee health and wellbeing.